We have always wanted to make you feel at home and in this delicate moment we believe it is right to emphasize the attention we dedicate to each of you to make you spend a serene holiday. For this reason we want to share the measures that we have taken in our Hotel to ensure the safety of you all and make you spend some carefree and relaxing days.

BOOKING IN COMPLETE…
– SERENITY
Hygiene has always been very important to us and we have always paid special attention to it. This summer, in addition, we use products for disinfection with the medical and surgical treatment, we repeatedly sanitize the common areas and what is most used and touched and we often aerate the interior of our hotel taking advantage of the fresh and clean mountain air that surrounds us. We constantly comply with WHO (World Health Organization) recommendations and our government’s instructions. During your stay the rooms are daily cleaned and disinfected, but if you prefer that no one else but you enters your room, you can request not to have this service.

– COMFORT
If you wish, you can send us your identity documents in advance by email to info@villakofler.it, without having to deposit them at reception during check-in. We ask you to make an appointment for check-in, which takes place from 2 p.m., agreeing with us on your arrival time. We will thus avoid having multiple arrivals at the same time and have more time to devote to you.

– SAFETY
We suggest you protect your vacation within 48 hours of booking with the external service designed by our Trentino Hoteliers Association: CARE4UHOTEL

Upon presentation by you of the certificate of insurance, we grant a 2.4% discount on the total insured hotel stay (half of the premium for the STORNOHOTEL policy).

The discount does not apply to bookings with a “non-refundable” rate.

Terms and Conditions

Suites

• For short-stays (stays of less than 3 days) a daily surcharge of € 30.00 per person applies.
• Short-stays can be booked based on availability and at the discretion of management.
• City Tax of € 2,50 per day/person not included (not for children under 14, not over 10 days).
• Check-in from 2pm to 7pm
• Check-out within 10am

Apartments

• The flat is provided with all linen and kitchen utensilis
• Prices do not include daily cleaning and breakfast in hotel
• City Tax of € 2,50 per day/person not included (not for children under 14, not over 10 days).
• Check-in from 3pm to 7pm
• Check-out within 10am

Reservation and Cancellation Policy

Booking confirmation:
Rooms are confirmed only after payment of a deposit.
For short-stay the amount of the deposit the total amount of the stay.
The deposit is paid as guarantee and not as advance. By paying the deposit you accept all conditions mentioned below. The deposit will be refunded at the final payment of all the services booked.

In our Home we can’t accommodate pets.

Cancellation:
In case of cancellation up to 30 days before arrival the deposit will be returned;
In case of cancellation between 29 and 15 days prior to arrival, the deposit will not be returned, but may be recovered in full for another stay of the same duration to be made within the current season;
In case of cancellation between 14 and the day of arrival, 100% of the entire stay will be charged;
In case of no-show, late arrival or early departure, 100% of the entire stay will be charged.

Book without worries, because something can always happen.
We suggest you protect your holiday within 48 hours of booking with the external service designed by our Trentino Hoteliers Association: CARE4UHOTEL

Upon presentation by you of the certificate of insurance, we grant a 2.4% discount on the total insured hotel stay (half of the premium for the STORNOHOTEL policy).

The discount does not apply to bookings with a “non-refundable” rate.